During Your Stay

Admission & Accommodations

Upon your admission to Norwood Hospital, we will work to get you to your room and make you comfortable as quickly as possible. An identification bracelet with your name and medical record number will be placed on your wrist for the duration of your stay.

Patients are assigned to a room dependent upon available bed space and the reason for hospitalization. We will make every effort to address any personal preferences you may have during your admission. Your health care team will quickly orient you to your surroundings, teach you to use the call bell, explain hospital routines, and discuss your plan of care with you and/or a designated family member or representative.

Hospitalist Staff
As a patient at Norwood Hospital, you may be cared for by our team of hospitalists, which are physicians specially trained in the care of hospitalized patients. Working in collaboration with primary care doctors, hospitalists care for patients from the time they are admitted to the hospital until they are discharged. Hospitalists review care, prescribe medications, order tests and treatments, and coordinate follow-up care after discharge.

After admission to the hospital, patients are assigned to a registered nurse (RN). Your nurse will direct your care based on the care plan that your health care team has determined is right for you. See our ICU Staffing Reports.

ICU staffing report 2023 = 0
ICU staffing report 2022 Q1, Q2, Q3=0, Q4=0
ICU staffing report 2021
ICU staffing report 2020

Interpreter Services
Trained medical interpreters are available round-the-clock at no cost to patients, family members or significant others. American Sign Language (ASL) interpreters are available as needed to meet the communication needs of our deaf patients via video conferencing. In-person ASL interpreters can be booked through the Interpreter Services Department with advanced notice. In emergency or short-notice situation in which an interpreter isn’t immediately available, we will utilize a telephonic and/or video remote interpreter. To contact our Interpreter Services Department, please call 781-769-4000.

Patient Advocate
If you have care-related questions or concerns, feel free to speak with any of your caregivers at any time. Or, if you prefer, our patient advocate is available to discuss any concerns you or your family may have about your individual care or other issues. Call 781-278-6301 to speak with the patient advocate.

Family and friends are welcome to visit you during your stay in the hospital.  As a courtesy to other patients, we ask that you limit visitor to two at a time. The only restrictions on visiting hours would be based on your medical condition, or if limitations are set by your physician. Norwood Hospital observes quiet time after 8 p.m.


Smoke-Free Environment
Our hospital is a smoke-free campus. Smoking is not permitted anywhere on the premises.

Whether you are on a regular or special diet, have cultural, ethnic or religious food preferences, or if you have specific food allergies or intolerances, we will accommodate your needs. Each morning of your hospital stay you will have the opportunity to choose your meals from our varied menu with the help of a representative from the Department of Nutrition and Food Services. Additionally, a registered dietitian is available to answer any questions you may have. Our meal service operates during the following hours:

  • Breakfast: 7-8:15  a.m.

  • Lunch: 11:30 a.m.-12:45 p.m.

  • Dinner: 4:45-5:45 p.m.

Food is available to patients at any time (including those in the Emergency Department) by asking your caregiver.

Telephone and Television
Televisions and telephones are available in all rooms at no cost to our patients. All telephone calls within the United States are free of charge. International calls must be made collect or charged to your credit card.

Cell Phones
Cell phone use is allowed in the hospital except where the phone might interfere with patient safety or in areas where sensitive equipment is used. If you do need to use your cell phone, please speak in a low voice to not disturb the comfort of others.

Mail, Flowers and Newspapers
Mail and flowers may be sent to an individual’s attention in care of Norwood Hospital and are delivered directly to your room. Only Mylar gift balloons are acceptable. Latex balloons are prohibited as they can cause an allergic reaction. Please note that flowers are not permitted in our Intensive Care Unit (ICU).

Spiritual Care Services
Norwood Hospital's Spiritual Care team is dedicated to being a compassionate presence and offering attentive listening, prayer and support. The team is available to help with your spiritual and emotional needs, regardless of faith, denomination or religious affiliation. A Chaplain is available to  support all patients and their families during hospitalization and to provide a blessing to your newborn prior to discharge. We can also contact a clergy person of a faith of your choice. Please let your nurse know if you would like the services of Spiritual Care. Norwood Hospital’s interfaith chapel is located on the ground floor of the Draper Building and is open from 5:00 a.m. to 8:00 p.m. daily for prayer and meditation.