NorwoodServices & Clinical CentersNursing Services

Nursing - Accreditations

Joint Commission on Accreditation (JCAHO)

The Joint Commission is an independent, not-for-profit organization, established more than 50 years ago. A board that includes physicians, nurses and consumers governs the Joint Commission. The commission sets the standards by which health care quality is measured in America and around the world. The Joint Commission continuously improves the safety and quality of care provided to the public through the provision of health care accreditation and related services that support performance improvement in health care organizations.

Joint Commission evaluates the quality and safety of care for nearly 15,000 health care organizations. To maintain and earn accreditation, organizations must have an extensive on-site review by a team of Joint Commission health care professionals, at least once every three years. The purpose of the review is to evaluate the organization's performance in areas that affect your care. Accreditation may then be awarded based on how well the organizations met Joint Commission standards.

Norwood Hospital received full Joint Commission Accreditation in 2005.

Do You Have a Concern, Complaint or Problem?

Please tell your doctor, nurse, another health care professional or your patient representative. You may also call the quality and patient safety department at 781-278-6301.  Please direct billing questions to patient financial accounts at 800-664-3884.

You may also contact the following:

Advocacy Office/Patient Protection Unit/Division of Health Care Quality
Massachusetts Department of Public Health
99 Chauncy Street
Boston, MA 02111

The Massachusetts Board of Registration in Medicine
560 Harrison Avenue, Suite G-4
Boston, MA 02118

Joint Commission on Accreditation of Healthcare Organizations
One Renaissance Boulevard
Oakbrook Terrace, IL 60181

You may also call Norwood Hospital's vice president of medical affairs at 781-278-6006. 

College of American Pathologists (CAP)

The College of American Pathologists (CAP) is a medical society serving more than 15,000 physician members and the laboratory community throughout the world. It is the world's largest association composed exclusively of pathologists and is widely considered the leader in providing laboratory quality improvement program.

The mission of the CAP, the principal organization of board-certified pathologists, is to represent the interests of patients, the public, and pathologists by fostering excellence in the practice of pathology and laboratory medicine worldwide.

Other Regulatory Agency Oversight

  • American Association of Blood Banks (AABB)
  • Department of Public Health (DPH)
  • Department of Mental Health (DMH)
  • Federal Drug Agency (FDA)
  • Board of Registration in Medicine (BORM)

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