NorwoodPatient and Visitor Information

Interpreter Services

American Sign Language Why do we have Interpreters?

Norwood Hospital is committed to providing linguistically and culturally appropriate services to our patients and families. We have an experienced team of trained medical Interpreters on staff. Click on the following link to meet our interpreter team. In the medical setting, it is essential that patients actively participate in a dialogue with their health care providers. The need to understand information, diagnoses, and directions accurately is crucial before making medical decisions that affect one's own treatment or that of a loved one. While many of our Limited English Proficiency (LEP) patients and their families use English in other settings, it may not be the language they prefer to utilize for medical care. In addition, feelings of anxiousness or fear about a diagnosis or illness can affect communication. This often happens in emergency situations when a person may be too nervous to communicate clearly in anything other than his/her primary language. Interpreter services bridges linguistic and cultural gaps that may exist between a patient and the medical provider while maintaining strict patient confidentiality.  

Interpreters are available 24 hours per day.

Português

audio file  Por favor clique na gravura do alto falante para ouvir uma mensagem de serviço público do Departamento de Saúde Pública de Massachusetts. 

عربي

audio fileلطفاً – أُنقر على أيقونة السّماعة لسماع رسالة الخدمات الحكومية من إدارة ماساشيوستس للصّحة العامة

Español

audio file  Por favor haga clic sobre el símbolo de la bocina para escuchar un mensaje de audio del servicio público de Massachusetts Department of Public Health.

русский

audio file  Нажмите, пожалуйста, кнопку "Динамик" и прослушайте сообщение Управления здравоохранения штата Массачусеттс.

Kreyòl Ayisyen

audio file  Tanpri peze klikè ya pou-w kapab tande mesaj Depatman Sante Piblik Massachusetts lan.

Traditional Chinese

audio file  請點擊揚聲器按鈕以收聽由麻州公眾健康局提供的語音資。

Tiếng Việt

audio file  Xin hãy bấm vào nút hình cái loa đe nghe thông tin từ Bộ Y Tế CôNG CộNG của Tiểu Bang Massachusetts.

Interpreter services are provided at no cost to patients, family members and companions involved in patient care. You do not have to bring your own interpreter. If you prefer to have a family member or friend interpret on your behalf, we will respect your preference. Be aware that minors are legally prohibited from interpreting for both patients and family members. You may change your mind and request a trained medical interpreter at any time. If you would like to have a medical interpreter throughout your upcoming appointment, you will need to request this service from our patient registration staff, notify your provider's office when scheduling the appointment, or simply let your health care team know at any time.    

How to reach an interpreter at Norwood Hospital:

Norwood Hospital's team of health care providers and support staff work closely with interpreter services to ensure that our medical interpreters are prepared to support your care. In the event that you need to reschedule your appointment or have questions related to ongoing care, contact interpreter services or your provider's direct number to discuss your situation. Contact information for our department is listed below.

  • Portuguese: 781-278-6729

  • Spanish: 781-278-6731

  • Cape Verdean Creole: 781-278-6729

  • English/Other: 781-278-6737

Email: nwh.interpreter@steward.org

In emergency or short-notice situations, when an in-person interpreter is not immediately available for a specific language, we may utilize telephonic and/or video remote interpretation. Norwood Hospital has invested in the latest communications technology in order to ensure that our LEP patients always receive an equivalent standard of care compared to non-LEP patients. Our services include customized wireless conference phones and dual-handset phones stationed at key hospital departments with access to both staff and outside Interpreters in 200 languages and dialects. We offer video remote interpreting supported with a computer and webcam when assisting deaf patients through American Sign Language (ASL) to supplement in-person ASL Interpreters requested from the Massachusetts Commission for the Deaf and Hard of Hearing (MCDHH). We also support video remote interpretation for a number of our most frequently requested languages. 

Directions to Norwood Hospital

Address: 800 Washington Street, Norwood, MA 02062 (click here for map)

If you will be receiving sedation during your procedure, you must be accompanied by a responsible adult, whether driving to the hospital, or using public transportation. 

From the East/West

Take the Massachusetts Turnpike (I-90) West/East to Route 128/95 South.
Follow Route 128/95 South for approximately 12 miles.
At Exit 15B Norwood, take Route 1 South for 2.5 miles to the Norwood/Canton rotary exit.
Take the first right off the rotary, which is Nahatan Street, toward Norwood Center.
At the fourth set of lights, take a left onto Broadway Street.
Follow Broadway to the end and curve right onto East Hoyle Street.
The hospital main/emergency entrance will be immediately on the right off East Hoyle Street.
Follow signs for patient drop-off and/or visitor parking.

From the North

Take Route 128/95 South to Exit 15B (Route 1 South/Norwood).
Stay on Route 1 South for 2.5 miles to the Norwood/Canton exit.
Take the first right off the rotary, which is Nahatan Street, toward Norwood Center.
At the fourth set of lights, take a left onto Broadway Street.
Follow Broadway to the end and curve right onto East Hoyle Street.
The hospital main/emergency entrance will be immediately on the right off East Hoyle Street.
Follow signs for patient drop-off and/or visitor parking.

From the South

Take Route I-95 North to Exit 11B (Neponset Street/Norwood).
Follow Neponset Street for 1.5 miles to the rotary.
From points east or west of I-95 North, take I-495 to I-95 North.
Take the second exit off the rotary, Nahatan Street, toward Norwood Center.
At the fourth set of lights, take a left onto Broadway Street.
Follow Broadway to the end and curve right onto East Hoyle Street.
The hospital main/emergency entrance will be immediately on the right off East Hoyle Street.
Follow signs for patient drop-off and/or visitor parking.

Parking Information 

Visitor parking at Norwood Hospital is available 24 hours a day in the visitor parking lot off Hoyle Street behind the hospital. Parking is free for the first hour and $5.00 per day if staying beyond one hour.

Via Public Transportation 

Commuter Rail: Norwood Hospital is conveniently located directly across the street from the "Norwood Central" commuter rail station on the MBTA's Franklin line.

Bus: We are also located along MBTA bus route 34E. From the Forest Hills Orange Line Station, take the “Walpole Center” bus, which follows Washington Street through Norwood Center and stops at the hospital.

To confirm mass transit schedules, please contact the MBTA at 617-722-3200, or at www.mbta.com.

When you arrive at the hospital

Enter via the main entrance.  If you have pre-registered, go directly to your scheduled appointment.  If you have not pre registered, report to Central Registration located in the main lobby on the ground floor of the Draper Building.

Directions to Norwood Hospital's Cancer Center, Diagnostic Imaging, and Primary Care in Foxborough:

Address: 70 Walnut Street, Foxborough, MA 02035 (click here for map)

From the North

Take Route 95 South to Exit 7B, Route 140 Foxborough.
At the end of the exit, bear right onto Route 140 toward Foxborough.
Take your immediate right onto Walnut Street.
The Center is the last building on the left at the end of the street.

From the South

Take Route 95 North to Exit 7B, Route 140 north to Foxborough.
At the end of the exit, bear right onto Route 140 and go underneath the I-95 overpass.
Take your immediate right onto Walnut Street.
The Center is the last building on the left at the end of the street.

From the West

Take Route 140 South to Foxborough Center.
At Foxborough Center, continue around the rotary and stay on Route 140 South.
After you pass the Foxborough Plaza and Shell station on your left, take a left onto Walnut Street.
The Center is the last building on the left at the end of the street (if you go under the Route 95 overpass while on Route 140, you have gone too far.)

From the East

Take Route 140 North toward Foxborough.
At the Mansfield/Foxborough line, go underneath the I-95 overpass.
Take your immediate right onto Walnut Street.
The Center is the last building on the left at the end of the street (if you go under the Route 95 overpass while on Route 140, you have gone too far.)

Directions to Norwood Hospital's physician offices at Chestnut Green, Foxborough:

Address: Chestnut Green, 15 Payson Road, Foxborough, MA 02035 (click here for map)

From the North

Take Route 95 North to Exit 7B, Route 140 Foxborough.
At the end of the exit, bear right onto Route 140 toward Foxboro.
Follow Route 140 through Foxboro center to Chestnut Street.
Turn right onto Chestnut Street and then left onto Payson Road.

Alternate from the North

Take Route 1 South to Route 140, Foxborough.
Follow Route 140 to Chestnut Street.
Turn left onto Chestnut Street and then left onto Payson Road.

From the South

Take Route 95 North to Exit 7B, Route 140 north to Foxborough.
At the end of the exit, bear right onto Route 140.
Follow Route 140 through Foxborough center to Chestnut Street.
Turn right onto Chestnut Street and then left onto Payson Road.

From the West

Take Route 140 South toward Foxborough.
Follow Route 140 to Chestnut Street.
Turn left onto Chestnut Street and then left onto Payson Road.

From the East

Take Route 140 North toward Foxborough.
Follow Route 140 through Foxborough center to Chestnut Street.
Turn right onto Chestnut Street and then left onto Payson Road.

 


Carla Fogaren, RN

Carla Fogaren
Manager, Interpreter Services

Carla Fogaren, RN is the System Director of Diversity Initiatives and Interpreter Services for Steward Health Care. She also serves as Steward's Americans with Disabilities Act (ADA) Compliance Coordinator. Born to Portuguese-speaking parents in Angola and raised in South Africa, Carla moved to Massachusetts with her family as a teenager. She is well versed in many languages with English being her fourth. Prior to assuming her current role, Carla spent more than 20 years building interpreter, community outreach and mission resources at Good Samaritan Medical Center in Brockton. Carla can be reached at 508-235-5234 or carla.fogaren@steward.org.


Lindsey Medeiros, ASL Interpreter

Lindsey Medeiros
American Sign Language, State-Certified Interpreter

Lindsey Medeiros has been a Commonwealth of Massachusetts state-certified American Sign Language Interpreter since completing Northeastern University's ASL Interpreter Program back in 2009. Lindsey has been on staff at Morton Hospital since 2011 and now provides ASL, Signed English, Closed Vision, and Tactile support for Steward providers and deaf/hard of hearing patients throughout southwestern Massachusetts and Greater Boston.

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