NorwoodPatient and Visitor Information

During Your Stay

AdmittingAdmission

Upon your admission to Norwood Hospital, we will work to get you to your room and make you comfortable as quickly as possible. An identification bracelet with your name and medical record number will be placed on your wrist. Please do not remove this bracelet until after your discharge.

Accommodations

Patients are assigned to a room dependent upon available bed space and the reason for hospitalization. We will make every effort to address any personal preferences you may have during your admission.

Your health care team will quickly orient you to your surroundings, teach you to use the call bell, explain hospital routines, and discuss your plan of care with you and/or a designated family member or representative.

Hospitalist Staff 

As a patient at Norwood Hospital, you are likely to be cared for by our team of hospitalists. A hospitalist is a physician, physician assistant or nurse practitioner who specializes in the care of hospitalized patients. Hospitalists usually do not have an office practice outside of the hospital.

Upon admission, a hospitalist will work closely with your primary care physician or other specialist to coordinate your care, order tests and communicate any required follow-up after discharge. You may see different hospitalists depending on your length of stay in the hospital.

A hospitalist is available 24 hours a day to speak with patients and family members.

Nursing

After admission to the hospital, all patients are assigned to a registered nurse (RN). Your nurse will direct your care based on the care plan that your health care team has determined is right for you. You will also be assigned a certified nursing assistant (CNA).

Meals 

We offer a variety of choices for our patients. Our meals are prepared on site, and our recipes are created and prepared by our culinary-trained executive chef. Patients will receive information about their diet with individualized instruction provided by our registered dietitians. Hosts/hostesses will visit you daily to assist you with your menu selections. We welcome your comments and questions about our meal service.

Telephone and Television 

Televisions and telephones are available in all rooms at no cost to our patients. Telephone service includes calls throughout Massachusetts. Calls outside of Massachusetts are considered long distance and must be made collect or charged to your credit card. 

Cell Phones

Cell phone use is permitted in most public areas of the hospital. Cell phones must be turned off in the following areas: psychiatry; cardiac catheterization lab; day surgery; emergency department; intensive care unit; radiology; patient rooms; treatment areas; computer room; and mechanical rooms. If you do need to use your cell phone, please speak in a low voice so as not to disturb the comfort of others.

Spiritual Care Services

Our spiritual care team is available to help with the spiritual and emotional needs of patients, families, and friends of all faiths, denominations and also those with no religious affiliation. Catholic Mass is held in the hospital's interfaith chapel on Wednesdays and Sundays at 11:30 a.m. Boston Catholic TV (BCTV), channel 36, also offers a televised daily Mass for our patients. 

Communion

Catholic Communion is offered to patients, Sunday through Friday. Protestant Communion is offered to patients by request through the nursing staff or by calling spiritual care.   

Smoke-Free Environment

Norwood hospital is a smoke-free facility. Patients, visitors, employees and physicians are prohibited from smoking within Norwood Hospital.

Patient Advocate

If you have care-related questions or concerns, feel free to speak with any of your caregivers at any time. Or, if you prefer, our patient advocate is available to discuss any concerns you or your family may have about your individual care or other issues. Call 781-278-6301 to speak with the patient advocate.

You may also contact:

Norwood Hospital Quality and Patient Safety Department
781-278-6300

Norwood Hospital Patient Financial Accounts (billing concerns)
508-772-1050

Norwood Hospital Vice President of Medical Affairs
781-278-6006

Patient Satisfaction Survey

Shortly after you leave the hospital, you may be randomly selected to receive a patient satisfaction survey about your hospital stay. Please take a few minutes to let us know about your experience by completing and returning the survey. Your ratings and comments are important to help us improve care. Of course, whether you receive a survey or not, we welcome your comments. The hospital email address is NHmail@Steward.org or call our patient advocate at 781-278-6301.


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